Our COVID-19 Response

Our COVID-19 Response

Posted on March 20, 2020 by Forerunners

To our valued community:

With the current spread of  COVID-19 across Canada and the world, we recognize the necessity to maintain our community’s health and wellbeing as our main priority. As the situation evolves, we are evaluating operations protocol with the guidance of Canada’s health authorities and government.

With this in mind, and while our stores remain open, we are proposing alternative ways that we can serve your running/walking lifestyle needs. 

For out-of-store/online shopping:

-Our online store continues to offer free shipping for all orders over $100 CAD and we ship the items on the day that the order is placed within Canada.

-We will continue to provide full refunds on online orders should the ordered product not work out.

-Phone orders are encouraged. We can look through your purchase history and make suggestions. We are able to process payment by phone, and we can arrange for curbside pick-up. We will also provide free next day delivery within 10km of our stores.

For in-store shopping:

-Staff and customers are to practice social-distancing (2 meters).

-We are limiting the number of customers in the store to no more than 1 customer per staff member.

-Sanitation and cleanliness are maintained, and frequently used hard surfaces are disinfected.

-Modes of payment accepted are VISA, MCARD, AMEX and DEBIT – NO CASH at this time.

We hope to see our community engaging in physical activity at this time, while following health authority guidelines and we aim to provide continued service to the best of our ability. If you have any questions or concerns, please feel free to contact us.